Homepage Printable Bbb Complaint Form in PDF

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COMPLAINT FORM

 

 

 

 

 

Better Business Bureau serving Alaska, Oregon & Western Washington

 

 

 

 

Your privacy is important to us. Our privacy policy can be found at www.bbb.org or by contacting us.

 

 

With Trust

Your Better Business Bureau recommends filing your complaint online at www.bbb.org.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IMPORTANT: COMPLETE ALL FOUR SECTIONS

 

 

 

COMPANY NAME

 

CONSUMER NAME

 

 

1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

COMPANY ADDRESS, CITY, STATE, ZIP

CONSUMER ADDRESS, CITY, STATE, ZIP

 

 

 

 

 

 

 

 

 

COMPANY EMAIL

 

CONSUMER EMAIL

 

 

 

 

 

 

 

 

 

 

COMPANY PHONE #

 

CONSUMER HOME PHONE #

 

CONSUMER WORK PHONE #

 

 

 

 

 

 

 

 

 

2

DATE PROBLEM OCCURRED

 

DATE(S) YOU COMPLAINED TO

 

TO WHOM:

 

 

 

 

CO.

 

 

 

 

 

 

 

 

 

 

 

 

PRODUCT/SERVICE

 

BRAND NAME

 

MODEL NAME OR NO.

 

 

 

 

 

 

 

 

ORDER, CONTRACT, ACCOUNT # (if applicable)

IF ADVERTISING INVOLVED, WHERE/WHEN

 

 

 

 

 

 

 

 

AMOUNT INVOLVED

 

NAME OF SALESPERSON

 

 

$:

 

 

 

 

 

 

 

3

WHAT IS YOUR COMPLAINT? If you have any relevant documents such as contracts, receipts, or cancelled checks, please include a copy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

WHAT IS THE EXACT ADJUSTMENT YOU ARE REQUESTING FROM THE COMPANY?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TO THE CUSTOMER: MAIL THIS

 

 

 

 

 

 

COMPLETED AND SIGNED FORM

CUSTOMER SIGNATURE

 

 

 

BACK TO YOUR BBB. YOUR

 

 

 

 

 

 

SIGNATURE GIVES BBB

 

 

 

 

 

 

 

 

 

 

 

 

PERMISSION TO RELEASE THIS

DATE

 

 

 

 

 

INFORMATION TO REGULATORY

 

 

 

 

 

 

 

 

 

 

 

AUTHORITIES AS NECESSARY.

 

 

 

 

 

P.O.Box 1000 DuPont, WA 98327

Alaska: (907)562-0704 Oregon: (503)212-3022 Washington: (206)431-2222 or (253)830-2924 Fax: (206)431-2200

The text of your complaint will be publicly posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language.

Documents used along the form

The Better Business Bureau (BBB) Complaint form is a vital tool for consumers seeking to address grievances with businesses. However, several other forms and documents can complement this process, providing additional context or facilitating further actions. Below is a list of commonly used documents that may accompany the BBB Complaint form.

  • Consumer Complaint Letter: A formal letter that outlines the details of the complaint, including the nature of the issue, attempts to resolve it, and the desired outcome. This document can be sent directly to the business in question.
  • Management Guidelines: Having a clear outline of how the company will be managed is essential. A well-drafted Operating Agreement form ensures that all members understand their roles and responsibilities, reducing potential conflicts along the way.
  • Evidence Documentation: This includes receipts, photographs, emails, or any other materials that support the complaint. Providing evidence can strengthen the case and clarify the consumer's position.
  • Response Letter from the Business: A written reply from the business addressing the complaint. This document can be useful for the BBB to understand both sides of the issue.
  • Mediation Agreement: If mediation is pursued, this document outlines the terms agreed upon by both parties to resolve the dispute amicably.
  • Legal Notice: A formal notice that may be sent to the business, indicating potential legal action if the complaint is not resolved. This document serves as a warning and may encourage the business to take the complaint seriously.
  • Consumer Protection Agency Complaint Form: Some consumers may choose to file a complaint with a state or federal consumer protection agency. This form typically collects similar information to the BBB Complaint form but is directed to a different authority.
  • Small Claims Court Filing: If the issue remains unresolved, a consumer may decide to file a claim in small claims court. This document initiates legal proceedings and outlines the basis for the claim.
  • Social Media Posts: While not a formal document, sharing experiences on social media can amplify a complaint. These posts can influence public perception and prompt a business to respond more promptly.

Utilizing these documents in conjunction with the BBB Complaint form can enhance the chances of a satisfactory resolution. Each serves a specific purpose in the complaint process and can provide a clearer picture of the consumer's experience.

Similar forms

  • Consumer Complaint Form: This document allows individuals to report issues with products or services. Like the BBB Complaint form, it gathers essential details about the transaction and the nature of the complaint.
  • Small Claims Court Filing: When consumers seek resolution for disputes involving small amounts of money, this form is used. It shares similarities with the BBB Complaint form in that both aim to address grievances and seek a remedy.
  • Product Recall Notice: This document informs consumers about safety concerns regarding a product. Both forms serve to alert authorities and the public about issues, although the focus differs.
  • Fraud Report Form: This form is utilized to report fraudulent activity. Similar to the BBB Complaint form, it collects information to help investigate and resolve issues affecting consumers.
  • Customer Feedback Form: Businesses often use this form to gather insights from customers. Like the BBB Complaint form, it seeks to understand customer experiences and identify areas for improvement.
  • Dispute Resolution Request: This document is used to formally request mediation or arbitration. It parallels the BBB Complaint form in its goal of resolving conflicts between parties.
  • Alabama Bill of Sale Form: To ensure your sales transactions are valid, check out our comprehensive Alabama bill of sale form guidelines for essential documentation details.
  • Service Request Form: Used to request assistance or repairs, this form shares a common purpose with the BBB Complaint form in that both aim to address customer needs and concerns.
  • Warranty Claim Form: When consumers seek to claim warranty benefits, this form is necessary. It is similar to the BBB Complaint form in that both involve reporting issues related to products.
  • Insurance Claim Form: This document is used to report losses or damages to an insurance company. Like the BBB Complaint form, it aims to facilitate the resolution of issues faced by consumers.

Misconceptions

When it comes to the BBB Complaint form, several misconceptions can lead to confusion. Below are some common misunderstandings, along with explanations to clarify them.

  • Misconception 1: The BBB is a government agency.
  • The Better Business Bureau (BBB) is a non-profit organization, not a government entity. It aims to promote trust between businesses and consumers.

  • Misconception 2: Submitting a complaint guarantees a resolution.
  • While filing a complaint with the BBB can help address issues, it does not guarantee that the business will resolve the problem. The BBB acts as a mediator but does not have legal authority.

  • Misconception 3: Complaints are only for serious issues.
  • Any consumer can file a complaint, regardless of the issue's severity. Whether it's a minor inconvenience or a major problem, the BBB welcomes all complaints to help improve business practices.

  • Misconception 4: Complaints are anonymous.
  • When you file a complaint, your information is shared with the business involved. This transparency allows for better communication and resolution but may not be suitable for those seeking anonymity.

  • Misconception 5: The BBB only accepts complaints about local businesses.
  • The BBB accepts complaints against businesses nationwide, including online companies. Consumers can report any business, regardless of its location.

  • Misconception 6: The BBB will investigate every complaint.
  • While the BBB reviews complaints, it does not conduct formal investigations. Instead, it facilitates communication between the consumer and the business to encourage resolution.

Understanding Bbb Complaint

  1. What is the BBB Complaint Form?

    The BBB Complaint Form is a tool provided by the Better Business Bureau (BBB) that allows consumers to formally report issues they have experienced with a business. This form helps facilitate communication between the consumer and the business, aiming for a resolution to the problem.

  2. Who can file a complaint using the BBB Complaint Form?

    Any consumer who has had a negative experience with a business can file a complaint. This includes individuals who have purchased products or services and feel that the business has not met their expectations or has acted unfairly.

  3. What information do I need to provide when filling out the form?

    When completing the BBB Complaint Form, you will need to provide:

    • Your contact information, including name, address, and phone number.
    • The name and address of the business you are complaining about.
    • A detailed description of the issue you faced, including dates and any relevant documentation.
  4. Is there a fee to file a complaint?

    No, filing a complaint with the BBB is free of charge. The BBB is a nonprofit organization that aims to help consumers and businesses resolve disputes without cost.

  5. How long does it take to process my complaint?

    The time it takes to process a complaint can vary. Generally, businesses are given a specific timeframe to respond to the complaint. The BBB will keep you updated on the status of your complaint throughout the process.

  6. What happens after I submit my complaint?

    Once your complaint is submitted, the BBB will review it and forward it to the business in question. The business will then have the opportunity to respond. You will be notified of their response, and you can choose to accept or reject it.

  7. Can I withdraw my complaint after submitting it?

    Yes, you can withdraw your complaint at any time. If you decide to do so, it’s best to contact the BBB directly to inform them of your decision.

  8. Will my complaint be made public?

    Yes, complaints filed with the BBB are generally made public. However, personal information such as your name and contact details will be kept confidential. The details of the complaint and the business's response may be visible to the public.

  9. What if my complaint is not resolved?

    If your complaint remains unresolved after working with the BBB, you may consider other options. This could include contacting a consumer protection agency, seeking legal advice, or leaving a review on public platforms to share your experience.